Refund policy

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason (your 'cooling-off period').

To exercise your right to cancel, you must notify us in writing (by email or letter) within 14 days of receipt. You then have a further 14 days to return the goods to us. Goods must be returned in their original, unused condition and packaging.

We will process your refund within 14 days of receiving the returned goods, using the same payment method you used to place the order. We may deduct an amount for any diminishment in value if the goods have been used beyond what is necessary to inspect them.

Return postage costs are your responsibility unless the goods are faulty or were sent in error. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Faulty or damaged goods: If your product develops a fault within 30 days of delivery, you are entitled to a full refund, replacement, or repair under the Consumer Rights Act 2015. Please contact us with details and, where possible, photographs of the issue.