Delivery Information
| Delivery Option | Carrier | Cost | Estimated Delivery |
|---|---|---|---|
| Free Delivery | Yodel | FREE | 3–5 working days |
| Standard Delivery | Yodel | £4.99 | 3–5 working days |
| Next Day Delivery | DPD | £7.99 | Next working day* |
* Next day delivery applies to orders placed before 2pm on a working day. Orders placed after 2pm, or on weekends and bank holidays, will be dispatched the following working day.
🎉 Free delivery on all orders over £100!
Order Processing & Dispatch
We aim to process and dispatch all orders within 1–2 working days of receiving payment. You will receive a confirmation email when your order has been dispatched, including tracking information where available.
Orders placed on weekends or UK bank holidays will be processed on the next working day.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number.
- Yodel deliveries: track at www.yodel.co.uk/track
- DPD deliveries: track at www.dpd.co.uk — DPD will also send you an SMS or email with a 1-hour delivery window on the day.
Delivery Information
We currently deliver to addresses within the United Kingdom. Please ensure your delivery address is correct at the time of ordering — we cannot be held responsible for failed deliveries due to an incorrect address.
If you are not in when delivery is attempted, the carrier will leave a card with instructions to rearrange delivery or collect from a local depot.
Problems with Your Delivery?
If your order hasn't arrived within the expected timeframe, check your tracking link first. Still having trouble? Contact us:
- Email: info@holywelltools.com
- Phone: 0116 288 1110 / 0797 340 1388
If your order arrives damaged, please take photos and contact us within 48 hours of delivery.
Delivery timescales are estimates and may be affected by carrier delays, high demand periods, or circumstances outside our control.